Friday, 31 July 2020 17:42

FirstHealth Home Care earns 2019 SHPBest “Superior Performer” Patient Satisfaction Award

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Dan Barnes, Connie Christopher Dan Barnes, Connie Christopher

PINEHURST — FirstHealth Home Care has been recognized by Strategic Healthcare Programs as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2019 calendar year.

The annual SHPBest award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2019 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 3,000 home health providers. With the largest Home Health Care Consumer Assessment of Healthcare Providers and Systems benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, president of SHP.

“The FirstHealth Home Care team is committed to providing the highest quality care to patients and their families,” said Dan Barnes, D.O., president of FirstHealth Physician Group. “To be recognized as a superior performer for outstanding patient satisfaction is a reflection of that commitment, and I’m extremely proud of our team.”

FirstHealth Home Care serves patients throughout Moore, Lee, Richmond, Montgomery, Hoke and Scotland counties. Services include direct nursing care such as disease/medication management and education, IV infusion therapy, wound care, ostomy care, telehealth monitoring and teaching caregivers and supervisors of care.

FirstHealth Home Care also provides physical and occupational therapy, social workers to assist with long-term planning, referrals to community resources and assistance with financial concerns, and home health aides for assistance with personal care.

“We are honored to receive this award and grateful for the patients and families that have chosen FirstHealth as their home health care provider,” said Connie Christopher, director, FirstHealth Home Care. “I commend our exceptional clinicians and entire staff for their unwavering commitment to high-quality patient care and satisfaction.”

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.

About Strategic Healthcare Programs

Strategic Healthcare Programs is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, physician groups and ACOs to better coordinate quality care and improve patient outcomes. In business since 1996, SHP has built deep expertise and a strong reputation to help organizations nationwide raise the bar for patient care.